Question 1

Why is my bill so high after getting a Smart Meter? OR What happens if my Smart Water Meter indicates high usage?

Accepted Answer

High readings may indicate a leak or incorrect usage data. You should:
1. Check for any visible leaks in your property. 
2. Review your water usage habits to see if they have changed.

The reason why you may see a sudden increase in your consumption after the new meter is installed is very likely undetected leaks. This is especially true if your old bill shows the old mechanical meter as Not Working or Invisible. This means that you were not being billed for actual consumption but on a calculated average. Due to this any leak in your tank or pipeline may have gone undetected.

If you have checked for leaks and it does not seem to be the issue, please contact the Smart Meter Complaints Desk on +91 8530774734, you can also contact us through the chat button below, on the bottom right of the page and someone will get back to you as early as possible. Our working times are 8:00 am to 6:00 pm Mon -Fri.

Question 2

If there’s a leak, who is responsible for the cost?

Accepted Answer

You will not be charged for lost water upstream of the meter or within the meter box. If you wish to dispute account charges, please contact us at  +91 8530774734, you can also contact us through the chat button below, on the bottom right of the page.

A leak downstream of the meter must be fixed by yourself as the property owner. However, even for a downstream leakage, the PWD will not charge you for the water loss on your property since this is a new rollout. We will monitor your consumption for 15 days to 1 month after the leak has been fixed by you, and generate a bill using the consumption during this time as a the basis, extrapolating it from the day of the smart water meter installation.

Question 3

Why have I not received my bill this month?

Accepted Answer

Since this is a new rollout and vendors have changed, it is possible that your billing cycle will change. The new billing cycle will start from the 1st of every month and end on the last day of the month.

However, in the beginning we are still ironing out any issues, high consumption cases that are flagged by our system as possible leaks etc so the complete rollout may take upto 3 months. Please be patient with us and know that we are trying our best to make this transition go smoothly.

If you have any questions or concerns please contact the Smart Meter Complaints Desk on +91 8530774734, you can also contact us through the chat button below, on the bottom right of the page and someone will get back to you as early as possible. Our working times are 8:00 am to 6:00 pm Mon -Fri.

Question 4

If I do not receive my bill after the smart meter implementation, will I still have to pay fines on arrears in the next cycle?

Accepted Answer

No. Since your bill has not been generated, no outstanding balance is recorded for you. Hence you would not be charged any fines or fees for late payment.

Question 5

If I was exempt from the sewage charges before, will i need to pay them after the Smart Water Meter installtion.

Accepted Answer

No. If you were exempt from Sewage charges when you had mechanical meters, you would not be required to pay sewage charges for the smart meters either. If you have been charged, please reach out to us at +91 8530774734, you can also contact us through the chat button below, on the bottom right of the page. You will not be charged going forwards and the previous charges will be reversed in the subsequent bill.

Question 6

I was exempt from Meter Rent before. Do i need to start paying meter rent for the new meters?

Accepted Answer

No. If you were exempt from Meter Rent when you had mechanical meters, you would not required to pay Meter Rent for the smart meters either. If you have been charged, please reach out to us at +91 8530774734, you can also contact us through the chat button below, on the bottom right of the page. You will not be charged going forwards and the previous charges will be reversed in the subsequent bill.

Smart Water India