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Privacy Policy

Effective Date: 1 January 2024

 

1. Introduction

Welcome to the Panaji Smart Water app (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app. Please read this policy carefully to understand our practices.

 

2. Information We Collect

We may collect the following types of information:

 

  • Personal Information: When you register or use the app, we may collect details like your name, email address, and contact information.

  • Usage Data: Information about how you use the app, such as app features accessed, usage frequency, and interaction patterns.

  • Billing Information: Data related to your water bills, payment history, and transactions (if applicable).

  • Device Information: Details about your mobile device, including device type, operating system, and app version.

 

3. How We Use Your Information

We use your information to:

- Provide and maintain the app’s services.

- Track and display your water consumption data.

- Generate analytics and insights about your water usage.

- Facilitate payment processing and maintain billing records.

- Respond to your inquiries and provide support.

- Improve app functionality and user experience.

- Comply with legal obligations and enforce our terms of service.

 

4. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

 

  • Service Providers: Trusted third parties who assist us in providing app features, such as analytics tools and payment processors.

  • Legal Authorities: When required by law or to protect our rights, property, or safety.

 

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

 

6. Security of Your Information

We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

 

7. Your Rights

You have the following rights regarding your personal information:

 

  • Access your personal data.

  • Correct or update inaccurate information.

  • Withdraw consent for specific uses of your information.

 

To exercise these rights, please contact us at [Insert Email Address].

 

8. Third-Party Links

The app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

 

9. Children’s Privacy

Our app is not intended for use by children under 13 years of age. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly.

 

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted within the app and, where appropriate, notified to you. Please review this policy periodically to stay informed about how we protect your information.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

 

Cranberry Analytics Pvt Ltd

Email: panajismartwater@cranberry.tech

Phone: +91 8530774734

Address:  Public Works Department , Div III, St. Inez, Panaji, Goa - 403001.

 

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By using the Panaji Smart Water app, you consent to this Privacy Policy.

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